Shipping policy
Shipping & Delivery Policy
Last Updated: September 18, 2026
At ONE CLICK PICK LTD, we aim to process and deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you shop through our online store.
1. Order Processing
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders are processed Monday to Friday, excluding UK public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
2. Delivery Times
Estimated delivery times are:
-
United Kingdom: 5–7 business days
-
International Orders: 5–10 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier, weather conditions, customs procedures, and other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be clearly stated on our website and may be subject to specific terms and conditions.
4. Tracking Your Order
Where a tracking service is available, tracking information will be provided to you by email after your order has been dispatched.
Please allow some time for the tracking information to become active in the courier's system.
5. Delivery Delays
While we make every effort to meet the estimated delivery times, delays may occasionally occur due to:
-
Courier or postal service delays
-
Severe weather conditions
-
Public holidays
-
Customs clearance
-
Incorrect or incomplete delivery information
-
High-volume periods
-
Circumstances beyond our reasonable control
If your order has not arrived within the expected delivery timeframe, please contact our customer service team so that we can assist you.
6. Incorrect Delivery Information
Customers are respon